Please find below a list of our current policies.

Please note: these policies are at the company’s discretion and are subject to change. 

Last Minute Cancellation Policy

Any appointment(s) canceled within 48 hours of the scheduled visit time will result in a full charge for the appointment(s).  Clients on a membership that cancel will charged the full fee as well.

Late Appointment Scheduling Policy

Any appointment requested within 48 hours of the desired time will be considered a “last minute booking” and will incur an additional $20 fee on the appointment.

Outside Hours Fees and Policy

Any service requested before 7 AM and after 8 PM on will incur an additional $20 fee.

Weekend Fees

We do not have any weekend fees at this time. All weekend services are currently priced at the same price point for normal weekdays.

Holiday Fees

All holidays incur an additional $25 surcharge on all services rendered on the holiday. 

Safe Zone Policy

For our individual pet care services, we do not interact with any other humans or animals that are not living in the same household. Regardless of existing relationships, we, as the Canine Enrichment Specialist/Dog Walkers, may not get the same reaction as the parents. For everyone’s safety, we maintain a safe zone policy once leaving the home!

Scheduling Policy

To make any requests, cancellations, or any other schedule changes, please contact the office directly through our PetPocketbook app or our business line. Our Canine Enrichment Specialists are not responsible for the schedule, so contacting the office is the only way to make, change or cancel any appointments.

We do require a minimum 2-hour time window for all appointment requests, as we cannot guarantee an exact time due to the nature of the schedule.

Confirmations of appointment requests will be approved for the time window and will be spaced out appropriately for any multi-service requests. The most accurate time of arrival can be seen on your PetPocketbook Portal on the morning of the appointment but is subject to change bearing any last-minute changes or emergencies that are out of management’s control. If your pet has any age or health restrictions, please let us know!

For any feedings, medications, or other additional add-on services, please be sure to make the office aware of these services as it must be on a team member’s schedule to be completed. Handwritten notes or other means of instruction could be missed and will not guarantee completion of additional service without being confirmed on a team member’s schedule.

Communication Policy

Under no circumstances are clients and staff permitted to communicate directly through personal means. Any and all communication can either be directly relayed to the staff through the messaging system in PetPocketbook or can be communicated through the management team, who is in constant contact with the team throughout operation.

Billing Policy

Our current billing policy is pre-billing 1 day prior to the start of services. Your invoice will be due 7 days prior to the start of your first visit. Our system will automatically send an email about upcoming charges 24 hours in advance so if there are any billing questions, please contact our office for assistance!

If you are to cancel your already-billed appointment outside of our cancellation policy, any previously charged balance will be applied to your next upcoming invoice.

Deposit Policy

• A non-refundable $50 deposit is required to secure all services, including memberships, meet-and-greets, and one-time bookings of our hotel pet concierge services.
• The deposit for meet and greet and hotel pet concierge services will be applied toward the total cost of your service.
• Cancellations made less than 48 hours before the service will result in forfeiture of the deposit.
• If you reschedule more than 48 hours in advance, the deposit can be transferred to a future booking.

Please note: The deposit policy does not apply to clients on a recurring monthly memberships.

A lot of planning goes into scheduling care for your pets. Our team works very hard to accommodate everyone to the best of our abilities so that you (our clients!) can fully enjoy your time away and have peace of mind that your pets are in good hands with our team. This policy is in place to protect your requested time as well as to protect our team from last-minute cancellations that are not always possible to fix during peak hours.

Each of these policies is for the safety and protection of our team and our clients. We appreciate your understanding of these policies, and if you have any further questions, please contact the office directly at

By signing up for our services, you agree to the above policies.